Their Challenge Was Typical
This clinic experienced issues that can be found in so many medical clinics. Similarly, this clinic was so focused on delivering world-class patient care, they needed an outside team to support the entire assessment and implementation process to solve for:
- Chronic stress
- Lack of shared goals and understanding
- Lack of (effective) daily breaks
- Lack of accountability
- Turnover (provider and staff)
- Long patient wait times
How We Showed Up For Them
Our model collaborates with clinical teams through the primary factors of:
- Clinical level
- Operational level
- Resiliency (chronic stress of teams and individuals)
Observations of clinic flow, patients and provider interactions, and team interactions.
Interviews of key providers and staff to develop a deeper understanding of concerns and solutions.
Resiliency, Teamwork, and Leadership Assessments gives data that can be utilized to identify gaps and opportunities and benchmark for future success.
Report Development synthesizes assessment process to identify challenges, root causes, and operational impact to outline multi-phase recommendations.
Report Delivery and Discussion is always a collaborative effort to ensure all recommendations fit the mission of the organization and can be delivered as seamlessly as possible. This discussion focuses on primary outcomes and 3-tier levels of benefits.
Implementation Planning targets maximum impact and minimum disruption first.
Phase 1 Implementations are fully coordinated and led by TRS with on-site key stakeholder to ensure successful implementation. Our ability to manage a full delivery including making adjustments as needed allows providers and staff to continue to focus on their primary responsibilities while experiencing the full support of the deliverables.
Follow-up and access to TRS continues as long as needed to ensure changes are fully synthesized.
Continuation of additional phases are a continual part of the delivery and planning process and are administered as appropriate.
WAYS IT WORKED
A successful outcome for this department: if it provides exemplary patient care and growth in profits, while maintaining a culture which promotes employee trust and self care. Here are the early results:
Clinic efficiency records (which translates to real financial benefits)
Increase collective mindset
Increase commitment to team mentality
Increase focus and skill on individual self-care
Decreased feelings of isolation and stress while increasing energy
CONFIRMATION
Over the past four months, we have worked with Patrick both individually and in teams to combat burnout, improve workflow and productivity, and build resiliency.
We are still early in the process, but already we are beginning to see results. In clinic, our engagement with one another is back. And drastic changes in our workflow or infrastructure were not required—just in our collective mindset, commitment to one another, and commitment to ourselves. This is not to say everything is perfect. Far from it, but for me and others, the feelings of isolation, stress, and decreased energy have eased.
D.G., M.D.
